Module Title: | Quality Management for Pharmacy |
Language of Instruction: | English |
Teaching & Learning Strategies: |
This module will be delivered in two one hour lectures and two one hour computer practical classes per week. Lectures will provide a structured framework for the learning outcomes and to explain concepts. The practical computing sessions will allow students compute statistics, produce quality control charts and use quality management digital solutions for the pharmacy. |
Module Aim: |
The aim of this module is to give students a thorough understanding of quality management systems which promote best practice in the provision of pharmacy services. |
Learning Outcomes |
On successful completion of this module the learner should be able to: |
LO1 |
Describe the process model of quality, different quality management systems, standardisation and continuous quality improvement methodologies. |
LO2 |
Select and use problem solving techniques, statistical process control tools and quality management principles. |
LO3 |
Use software applications for data analysis, statistical quality control and quality management solutions for the pharmacy. |
Pre-requisite learning |
Module Recommendations
This is prior learning (or a practical skill) that is recommended before enrolment in this module.
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No recommendations listed |
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module. |
No incompatible modules listed |
Co-requisite Modules
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No Co-requisite modules listed |
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed. |
No requirements listed |
Module Content & Assessment
Indicative Content |
Fundamental Quality Concepts
Definitions of Quality Control, Quality Assurance and Quality Management. Total Quality Management (TQM). Definition and classification of quality costs. Process model of quality and continuous quality improvement.
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Quality Standards
Definition of standards and standardization. Rationale, development and structure of standards. Standards supporting innovation. ISO 9000 family of standards, ISO 9000 - Quality Management Principles, ISO 9001 - Quality Management Systems Requirements.
National and international bodies including PSI, HSE, HPRA, NSAI, INAB, ISO, HIQA and EIQA. National Standards for Safer Better Healthcare. Development of PSI Standards. EFQM Model. Quality Audits and the Pharmacy Assessment System.
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Management
Levels of management, roles and responsibilities. Pharmacy team, employee motivation, leadership and managing change. Safety, Health and Welfare at Work Act 2005. Operational Standards for Pharmacies. Employee training and certification schemes.
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Quality Engineering
Problem solving techniques for process improvement including Pareto analysis, Vendor rating schemes, Flowcharting and Cause and effect analysis. Introduction to Six Sigma and Lean. The DMAIC process. Lean Toolbox.
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Statistical Process Control
Data and measurement. Summary statistics and presentation of data. Acceptance Sampling. Principles of Statistical Process Control (SPC). Control Charts for Variables: average and range charts, pre-control chart, cumulative sum control chart (CUSUM) and multi-vari charts. Control charts for Attributes: np, p, u and c charts. Interpretation and design of charts. Process Capability Analysis.
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Practicals
Software applications for data analysis, statistical process control and digital solutions to pharmacy quality management.
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Assessment Breakdown | % |
Continuous Assessment | 50.00% |
Practical | 50.00% |
Special Regulation |
Students must achieve a minimum grade (35%) in both the CA and practical components of the course. |
Continuous Assessment |
Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
Other |
Assignments and quizzes. |
1,2 |
50.00 |
n/a |
Practical |
Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
Practical/Skills Evaluation |
Practical assignments in Data Analysis and Statistical Process Control. Production of a Quality Management portfolio. |
1,2,3 |
50.00 |
n/a |
No End of Module Formal Examination |
Continuous Assessment |
Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
Other |
Assignments and quizzes. |
1,2 |
50.00 |
n/a |
Practical |
Assessment Type |
Assessment Description |
Outcome addressed |
% of total |
Assessment Date |
Practical/Skills Evaluation |
Practical assignments in Data Analysis and Statistical Process Control. Production of a Quality Management portfolio. |
1,2,3 |
50.00 |
n/a |
No End of Module Formal Examination |
SETU Carlow Campus reserves the right to alter the nature and timings of assessment
Module Workload
Workload: Full Time |
Workload Type |
Frequency |
Average Weekly Learner Workload |
Lecture |
12 Weeks per Stage |
2.00 |
Practicals |
12 Weeks per Stage |
2.00 |
Independent Learning Time |
15 Weeks per Stage |
5.13 |
Total Hours |
125.00 |
Workload: Part Time |
Workload Type |
Frequency |
Average Weekly Learner Workload |
Lecture |
12 Weeks per Stage |
2.00 |
Practicals |
12 Weeks per Stage |
2.00 |
Independent Learning Time |
15 Weeks per Stage |
5.13 |
Total Hours |
125.00 |
Module Delivered In
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