the aim of the module is (1) to develop a greater knowledge of the professional world, (2) to create an awareness of ethical issues, (3) to represent their profession in discussions with other professional bodies
Learning Outcomes
On successful completion of this module the learner should be able to:
LO1
demonstrate knowledge and understanding of the principles of client care including complaints
LO2
demonstrate the ability to establish good client and collegial relationships
LO3
demonstrate a knowledge and understanding of the principle behaviour of working in a team
LO4
demonstrate a knowledge and understanding of laws, regulations and code of practice imposed by area of speciality
LO5
demonstrate knowledge and understanding of effective oral, written, graphic and presentation skills appropriate to professional responsibility within discipline
LO6
demonstrate an understanding and knowledge of procurement/fee bidding
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is recommended before enrolment in this module.
No recommendations listed
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed.
No requirements listed
Module Content & Assessment
Indicative Content
Professional Ethics
(a) Nature and Characteristics of Professional Bodies
(b) Principle of Professional Code of Conduct
(c) Appointment Agreements and Code of Conduct
Communication
(a) Drafting and presentation of Reports
(b) Oral presentation skills
(c) Graphic Skills
(d) Reflection
Management
(a) Time and Self management skills
(b) Negotiating Skills
(c) Teamworking
(d) Procurement/Fee Bidding
(e) Alternative Dispute Resolution
Client Care
(a) Customer Relations Management Systems and Software
(b) Business Planning and Management
(c) Data collection and protection
Assessment Breakdown
%
Continuous Assessment
50.00%
Project
50.00%
Continuous Assessment
Assessment Type
Assessment Description
Outcome addressed
% of total
Assessment Date
Presentation
No Description
1,2,3,4,5,6
20.00
n/a
Reflective Journal
n/a
1,2,3,4,5,6
30.00
n/a
Project
Assessment Type
Assessment Description
Outcome addressed
% of total
Assessment Date
Project
No Description
1,2,3,4,5,6
50.00
Sem 1 End
No Practical
No End of Module Formal Examination
SETU Carlow Campus reserves the right to alter the nature and timings of assessment