This module will be delivered using a variety of teaching and learning strategies including lectures, tutorials, group learning activities and guest lectures. The development and enhancement of students’ communication skills will be facilitated through class and group interaction.
Module Aim:
The aim of the module is to introduce the students to the concept of Value Creation and the role of a customer in contemporary business setting. Analysis of the customer/user needs and evaluation of the Product-Market Fit/Gap will be the key aspect of the module.
Learning Outcomes
On successful completion of this module the learner should be able to:
LO1
Identify, analyse and critically evaluate the various aspects of the Business Process
LO2
Demonstrate the skills in analysis and critical evaluation of the different components of the Busness Process Management Lifecycle
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is recommended before enrolment in this module.
No recommendations listed
Incompatible Modules
These are modules which have learning outcomes that are too similar to the learning outcomes of this module.
No incompatible modules listed
Co-requisite Modules
No Co-requisite modules listed
Requirements
This is prior learning (or a practical skill) that is mandatory before enrolment in this module is allowed.
No requirements listed
Module Content & Assessment
Indicative Content
Business Processes -Introduction / Context
Business Processses as a one of the five components of the Information System, Ingredients of a Business Process, Origins and History of BPM, BPM Lifecycle
Process Identification
Focusing on Key Processes, Designing a Process Architecture
Essential Process Modeling
First Steps with PBMN, Branching and Merging, Information Artifacts
Advanced Process Modeling
Process Decomposition, Process Reuse, Rework & Repetition, Handling Events, Handling Exceptions, Processes and Business Rules
Process Discovery
Process Analyst Vs Domain Expert; Profie of a Process Analyst, Discovery Methods, Process Modeling Method, Process Model Quality Assurance
Qualitative Process Analysis
Value-Added Analysis, Root Cause Analysis; Issue Documentation and Impact Assessment